Register and Login

• How do I become a Customer at Quality Textiles?

  Quality Textiles is a B2B fabric wholesaler. We only deliver to companies, not to private individuals! You can register as a new customer on this page.

• Log in to the webshop

  Are you unable to log-in to our webshop or do you receive an error message while logging in?

  Please try resetting your password first, if this does not work contact our customer service.
  You can easily contact us via our contact page or send a mail to info@quality-textiles.com.

  Our staff will be happy to help you!

Customer dashboard

• Where can I change my (delivery) address and/or billing address?

  On your account Page you can create and /or change your extra delivery addresses.

  During checkout you can select the deliveryaddress.
  Your billing address can only be changed by our customer service.

  You can easily contact us via our contact page or send a mail to info@quality-textiles.com.

  Our staff will be happy to help you!

• Where can I change my preferences for the newsletter or unsubscribe myself ?

  At the bottom of every mail we send there is an unsubscribe link where you are able to unsubscribe immediately.

• Can I create an extra login for a colleague / employee of my company?

  Currently, an account is on company level. This will be possible in the future.

• Where can I change or retrieve my password if I have forgotten it?

  You can change your password via our webshop. To do this, click on the ''Reset password'' link on the login page.

How to order on Quality Textiles webshop

• How do I place a first order?

  Through our Webshop you can navigate through our collections and determine your choice by
  placing the desired items / colors in your shopping cart. Could you use some help with this?
  You can easily contact us via our webchat or customer service. Our staff will be happy to help you!

• Quick Order feature

  After logging in, you will immediately be taken to your personal dashboard. Here you will find
  the possibility to order items quickly. Enter an article number or product name
  supplemented with the desired quantity and add it to your list with 1 click.

• How does a pro forma invoice work?

  After placing your order on the webshop you will receive an order confirmation. Check that
  everything is correct and pass on any corrections to our customer service as soon as possible.
  The proforma invoice that follows contains a payment link with which you can pay online. If
  you are looking for a manual transfer, do not forget to mention the transaction number.
  Without this number, our payment provider will not recognize your payment with the result
  that the transferred amount is automatically deposited into your account.

• Is it also possible to order by phone or email?

  Our processes are digitally controlled. We therefore ask you to use our webshop as much as
  possible. Ofcourse, it remains possible for you to place your order to us by e-mail, telephone
  or sales agent. The processing time can therefore be slightly longer.

• Can I make a visit appointment with a sales agent?

  Our employees schedule the appointments for our field service. You can easily contact us via
  our service and contact page. Our staff will be happy to help you!

• What is the minimum order value – or size?

  The minimum order size for fabrics is not restricted to a certain amount of meters. However the minimum order
  value is € 100,- , this includes combinations of Fabrics and Trimmings or orders only containing Trimmings. Partial deliveries under €250 will be charged shipping costs.

• Do you always deliver the exact number of meters I order?

  In the double folding process, we are doing an extra quality inspecion which may lead to cutting out some fabric which does not meet our Quality standards.

  This results that the double folded piece is not always exactly 10 meters. Our aim is to deliver the requested quantity as close as possible. We are not able to guarantee this but we will not exceed or underdeliver more than 20%. This is also stated in our general terms and conditions.

  For Trimmings we can deliver the specifically requested number of pieces.

• Can I still add items to my order after placing an order?

  After confirmation of your order, it is no longer possible to change it. You can place a new
  order. If you wish to cancel an item or order, we ask you to contact our customer service as
  soon as possible. You can easily contact us via our customer service and contact page . Our staff will be
  happy to help you!

• Is it possible to bundle orders so that I receive them in one go?

  It is not possible to bundle orders yourself. However orders are processed, shipped and invoiced together as much as possible by our systems. We want you to pay as little shipping costs as possible. When you want your order in specific bundles please make an order per bundle.

• I didn't get what I ordered delivered. What now?

  If you have any questions, comments or complaints about your delivered order, we ask you to
  contact our customer service.
  You can easily contact us via our service and contact page . Our staff will be happy to help you!

• My order does not match the invoice. What now?

  If you have any questions, comments or complaints about your delivered order, we ask you to
  contact our customer service.
  You can easily contact us via our service and contact page . Our staff will be happy to help you!

• There is an inconsistency in the delivered products. What now?

  Please contact our customer service via the contact form. We ask you to send us pictures of
  the order. The customer service will assess the next steps on the basis of this. One can
  make a pick-up order and / or ensure that the correct delivery is made. After assessing the
  claim, a correction to the invoice will be made.

• How can I tell that a substance is certified?

  We mention information about certifications on the productpage on our Webshop. For a
  detailed explanation of our various certifications, we would like to refer you to the certifications page.

• Does the stock shown on the site match the actual stock?

  As a wholesaler in fabrics, we process many orders that come to us via various routes on a
  daily basis. As a result, it is possible that the physical stock at the time of processing does not
  match your order and we cannot (yet) deliver what you have ordered.

Payment information

• Will I receive a confirmation of my order?

  You will receive a confirmation of your order within a day after placing an order on the
  webshop. This is because we check your order first and want to keep our promises.

• When will I receive a (pro forma) invoice for my order?

  As soon as your items have been picked from our warehouse, a proforma invoice will be drawn up.
  This also shows the final shipping costs. Based on the number of meters of fabric and other products,
  it is determined whether your order will be delivered in boxes or on a pallet.

• How long does it take for the order to be shipped, after payment of the pro forma invoice?

  As soon as the payment is received, the order will be prepared for you. Your order leaves our
  warehouse within 48 hours. This depends on the stock and cooperation of the courier services.

• The invoice does not match what I ordered. What now?

  If you have any questions, comments or complaints about your invoice, please contact our
  customer service. Our team is ready to assist you.

• Where can I see the status of my order?

  As soon as your order is ready for shipment, you will receive an e-mail from us including track
  & trace link. This link refers to the carrier of your package/ pallet, who can usually provide
  information about your order within 24 hours.

• Where can I see if I still have a payment open?

  If you have any questions about an (outstanding) invoice, we ask you to contact our customer
  service. Via the customer dashboard we also show an overview of invoices, orders and much
  more in the short term.

• Can I get a discount when I purchase large quantities?

  You can easily contact us via our service and contact page. Our employees are happy to discuss
  the possibilities with you!

• Where do I enter my discount code?

  You can use the discount code on the bottom of the summary tab in the checkout.

Shipping and Delivery  

• Countries covered under free shipping from a sending value of €250 *

  Belgium 

  Germany

  Netherlands

  Poland

  Italy

  Luxembourg 

  Monaco 

  Slovenia 

  Austria 

  Czech Republic 

  Denmark 

  France 

  United Kingdom* (excl import duties)

  Ireland

  Lithuania 

  Latvia 

  Bulgaria 

  Switzerland* (excl import duties)

  Estonia 

  Spain 

  Finland 

  Croatia 

  Hungary 

  Romania 

  Sweden 

  Slovakia 

  Portugal 

  Countries not listed above will be charged later in invoice.

• How much are the shipping costs?

  The amount of the shipping costs depends on your order, destination and the weight and
  dimensions of the package or pallet. An estimate of this is given via our Webshop based on
  the items ordered by you, but this may differ. The final invoice shows the final shipping costs.

• What is the status of my order?

  As soon as your order is ready for shipment, you will receive an e-mail from us including track
  & trace link. This link will direct you to the carrier of your package/ pallet, who can usually
  provide information about your order within 24 hours.
  We strive to have your order leave our warehouse within 48 hours. In the meantime, if you
  have any questions about the status of your order, please contact our customer service.

• Where can I find my Track & Trace code?

  As soon as your order is ready for shipment, you will receive an e-mail from us including track
  & trace link. This allows you to track the shipment.

• I am missing items, when will they be delivered (backorders)?

  Please contact our customer service. They can check whether orders are planned for subsequent delivery.

• Can I pick up my order at your location?

  It is certainly possible to pick up your order from us in Oss provided that you clearly
  communicate this in advance. As soon as your order is ready, you will receive a notification
  from us to pick up your order during office hours. You can also visit our showroom in Oss and
  directly determine your order here and take it with you.

• What is the expected delivery time of my order?

  We strive to have your order leave our warehouse within 48 hours. The expected delivery time
  varies per country and distributor. Click here for an overview of average delivery time per
  country.

Cancelation and Returns

• Can I cancel an order?

  If you wish to cancel an item or order, we ask you to contact our customer service as soon as        
  possible. Cancelling your order is no longer possible after your order has received
  confirmation.

• Can I return items?

  Claims and returns must be reported within 30 days after receiving the goods. Claims must be
  submitted by using the returns form in the customer portal or by sending an email to
  complaints@quality-textiles.com including a clear description of the complaint and detailed photographs.
  Returns are only allowed after our team has given its explicit prior consent. Returns without prior
  consent can be denied or return costs can be charged. For more information, we refer you to
  our general terms and conditions.

• I have received incorrectly delivered products.

  If you have any questions, comments or complaints about your delivered order, we ask you to
  contact our customer service. Our team is ready to assist you. See under heading Orders - I
  have not received what I ordered.

• How will I be refunded?

  After receipt and inspection of the items returned by you, we will make a credit note for you
  based on the original invoice.

• How long does it take before I receive my refund?

  We will do our utmost to process your credit within 10 working days of receipt of the items
  returned by you.

Product information

• Can I use images of articles or Magazines for my own website? If so, how can I downloadthem?

  If you are logged in to our Webshop you can download article images and use them freely.
  Magazines can be downloaded in PDF form via our Webshop. We appreciate it when you tag us
  when you use the images on Social Media.

• How can I request samples?

  Through our Webshop you can unfortunately not order samples.

  To request samples fabrics or trimmings, we ask you to contact our customer service.

• How can I tell that a substance is certified?

  We mention information about certification on the article page in our Webshop. For a detailed
  explanation of our various certifications, we would like to refer you to the certification page.

• Does the stock shown on the site match the actual stock?

  As a wholesaler in fabrics, we process many orders that come to us via various routes on a
  daily basis. As a result, it is possible that the physical stock at the time of processing does not
  match your order and we cannot (yet) deliver what you have ordered.

• Where can I find the technical data of articles?

  Through our webshop you can view the technical data of the articles at article level.

• Can I download the technical data?

  The current Webshop does not yet make this possible. We are currently working on this so that
  in addition to downloading the technical data, you can also download images and use them
  freely.

• What does organic matter mean?

  For a detailed explanation of our various certifications, we would like to refer you to this page.

• What certifications do you have?

  For a detailed explanation of our various certifications, we would like to refer you to this page.

• Disclaimer

  The photos and colors of the products shown may differ from the actual products. Quality
  Textiles invests a lot of time and expertise in taking all the photos that are close to reality. All
  information and prices on this website are subject to typing errors and changes. We try to keep
  the website as up-to-date as possible, but no rights can be derived from this.